Quick
answers.

Orders from our website ship within the USA. Processing takes 1–2 business days, then shipping takes 2–7 business days — most US orders deliver in about 3–4 business days. If you're in Canada, you can order through our Amazon store for faster delivery fulfilled by Amazon.

Website orders are typically dispatched within 1–2 business days from the date of purchase. Shipping then takes 2–7 business days, with most US orders arriving in 3–4 business days.

We charge a flat shipping fee for website orders. Amazon orders follow Amazon's shipping rates and policies based on your location and membership (e.g., Prime).

Payments on our website are handled securely via PayPal. You can check out with a PayPal account or with a credit/debit card as a guest.

No. All transactions are processed securely by PayPal. We do not receive or store your payment details.

We don't accept returns if you change your mind, choose the wrong size, or prefer a different color. Each product page includes detailed information to help you make the right choice, and we've made sure everything you need to know is clearly stated before you order.

If your product arrives damaged, please contact us within 1 day of receiving it and provide a photo (e.g., damaged packaging). If the issue occurred during shipping, we'll send a replacement free of charge.

If your item is missing or defective, contact us via our contact form or at info@nereivabags.com. If your claim is valid, we'll ship a replacement at no extra cost.

Yes! You can also buy our bags on Amazon.com.

Yes! Nereiva bags are made from recycled plastic bottles (rPET) and we are proud to support reef conservation efforts as part of our sustainability commitment.

Please use the contact form on our website or email us at info@nereivabags.com for any questions, feedback, or support.